Returns & Refund Policy

Effective Date: July 1, 2026

At KEIKI Daily, customer satisfaction is our priority. We take great care in manufacturing and delivering premium personal care products for children aged 4 to 16 years. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• Your order arrived with missing items.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

2. Products Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products.
• Products with broken or removed safety seals.
• Products damaged due to misuse or improper storage.
• Products returned without original packaging.
• Items purchased during clearance or special promotional sales (unless damaged or incorrect).

3. How to Request a Return

To initiate a return, please contact our Customer Support with:

• Order Number
• Your Name
• Reason for Return
• Photographs of the product and packaging
• Contact Number

Our team will review your request and provide further instructions if the return is approved.

4. Return Approval

All return requests are subject to inspection and approval by KEIKI Daily. We reserve the right to reject return requests that do not meet the conditions outlined in this policy.

5. Refund Policy

If your return is approved:

• The refund will be processed to the original payment method used during purchase.
• Refunds are generally processed within 5–10 business days after the returned product passes our quality inspection.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Replacement Policy

Where applicable, KEIKI Daily may offer a replacement instead of a refund for products that are damaged, defective, or incorrectly delivered, subject to product availability.

7. Cancellation Policy

• Orders may be cancelled only before they are dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.
• If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.

8. Damaged Packages

If you receive a package that appears damaged, tampered with, or opened during transit:

• Take photographs of the package before opening it.
• Notify our customer support within 48 hours of delivery.
• Retain the original packaging until your request has been resolved.

9. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error.
• If a replacement is approved due to a damaged, defective, or incorrect product, KEIKI Daily will bear the applicable return shipping cost.

10. Contact Us